HFD Recognizes 911 Operators During Telecommunicators Personnel Week

The Hawai`i County Fire Department is recognizing telecommunications personnel for their service and commitment to the profession in celebration of National Public Safety Telecommunicators week. The annual recognition week takes place every second full week of April, held this year from April 8 through April 14.

“We extend our appreciation for the work they do every day to keep our community safe,” County officials said. “They provide critical assistance and calm in times of great need.”

HFD is also reminding the public that one way to thank your Public Safety Communicators is by having an understanding of the 9-1-1 system.  Some general guidelines in the event that you call 911:

  • Please stay calm, and speak loudly and clearly.
  • Listen and answer the questions asked. It helps the call taker understand your situation and will assist with your emergency.  Fire Department Emergency Telecommunicators are trained to provide assistance until the arrival of emergency medical services.
  • Know the location of the emergency. Have the address, or look for landmarks, cross streets and buildings.  Having an accurate address and/or location is very important especially when making a wireless call.
  • If you call 911, don’t just hang up. Doing so delays getting you the help you need.  If you call 911 by accident, please stay on the line until you can tell the call taker that there is no emergency.