The County of Hawai’i’s Vehicle Registration and Licensing Division has announced that it will be extending the renewal deadline for vehicle registrations and driver’s licenses from June 30 to July 7, amid an outage of the computer system used for processing.
County officials say the extension of the renewal deadline comes as the end of the month approaches.
The County Finance Department, to which the Vehicle Registration and Licensing Division belongs, wants to assure the public that they will not be penalized for the system outage.
In addition, the Finance Department is notifying the Hawai’i Police Department so that people are not ticketed during the grace period, according to Vehicle Registration and Licensing Administrator Naomi O’Dell.
Customers are welcome to leave their County of Hawai’i vehicle registration renewals and a copy of their safety inspection, with payment, for staff to process once the system comes back on-line. Staff will mail the renewed registration, or call the customer to pick them up.
Vehicle registrations and driver’s licenses have not been able to be processed due to the failure of a Mainframe system used statewide by all of the Counties’ DMVs.
The Mainframe went down on Monday, and the City and County of Honolulu on Oahu, which is responsible for maintenance of the system, is working to fix the issue.
There is no estimated timeframe for when services will be restored, and the County must rely on Honolulu to resolve the problem, the county said Wednesday.